Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
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National Grid, Eversource propose 10% rate cut for gas customers – but there's a catch
State lawmakers and utility companies faced a deluge of customer complaints ... adjusted rates with Massachusetts on Monday, and National Grid and Eversource each proposed at least a 10% reduction ...
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
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National Grid gas customers fuming about plan to charge interest
Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 break on their bills in March and April. The company says that average ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
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$500 million cut to Mass Save: What does it mean for your monthly energy bill?
National Grid ... vice president of customer experience and energy strategy at Eversource. "This is the most immediate step the state can take to provide long-term rate relief to customers and ...
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Lynn gets heated over Grid
Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...