Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

Businesses are always searching for new methods to improve their online presence and deliver outstanding client experiences in the quickly changing digital worl ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...

Unified platforms that can pull in data from multiple digital channels can help create a better customer experience according to Virmani. “There is a need to reinvest in the technology stack to ...

DXC will help the Parfois Group implement the Snowflake data platform to improve operational efficiency and leverage insights to transform the customer experience. The solution will enable ...