Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

Demands for consumer feedback using impersonal, time-eating, poorly designed questionnaires have gone from bad to out of ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Please take some time to rate your column-reading experience. Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking me about ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

In 2025 business leaders cite technology, including agentic AI and automation, as the top growth factor followed by purpose, ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

A framework to help achieve excellent customer experience has been developed for the first time by Powys County Council ...

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...