Redmond says you could ask one for a 'list of deals ... at risk of falling through' Microsoft today announced two software ...

Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with existing phone plans, ...

Microsoft CEO Satya Nadella described Dynamics 365, Microsoft’s enterprise resource planning (ERP) and customer relationship management (CRM) offering, as creating “a new generation of ...

Our ambition is to empower every employee with a Copilot and transform every business process with agents. Today, we’re ...

AudioCodes unveils new features in its Meeting Insights solution to streamline the process of capturing and summarizing ...

Microsoft has announced the launch of two new artificial intelligence (AI) sales agents for Microsoft 365 Copilot. These ...

based vendor’s relationship management (CRM) and enterprise resource planning ... value added in that time,” he said. Prices for Dynamics 365 on-premises customer engagement and operations ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The agents are part of Microsoft 365 Copilot and can be used to automatically generate and communicate with sales leads.

On Wednesday, Microsoft unveiled Sales Agent, which can help sales teams close more deals faster by researching leads, setting up meetings, reaching out to customers, and even closing sales for ...