Insight Microsoft Dynamics 365 provides "field service management" that allows customers to monitor mobile service workers through smartphone apps – allegedly to the detriment of their autonomy ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Redmond says you could ask one for a 'list of deals ... at risk of falling through' Microsoft today announced two software agents that automate certain business functions for Dynamics 365, its ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.