Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
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National Grid, Eversource propose 10% rate cut for gas customers – but there's a catch
State lawmakers and utility companies faced a deluge of customer complaints ... adjusted rates with Massachusetts on Monday, and National Grid and Eversource each proposed at least a 10% reduction ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
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Massachusetts DPU slaps National Grid over 'severe billing errors'
THROUGH THE MAIL OR ONLINE. I SHOULDN’T HAVE TO BEG FOR MY BILLS AS A CUSTOMER. IT’S FUELING ANXIETY OVER HOW MUCH THESE CUSTOMERS MIGHT OWE ONCE. NATIONAL GRID FINALLY DOES GET ITS ACT TOGETHER.
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...