Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that nearly mirrors its not-so-happy competitors, The Street is reporting. Once the ...

Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could ...

Many Southwest Airlines customers are understandably upset about the company’s plan to ditch its Bags Fly Free policy and instead charge most customers a fee to check a bag. Delta Air Lines is ...

A Southwest Airlines customer service agent was arrested for allegedly stealing flight vouchers worth $79,000, court documents revealed. Federal investigators have announced that they are looking ...