A pet dog patiently sat by the shop counter waiting for customers. Footage shows the white Aspin pooch manning the store ...

The maker of printer ink, which is about as expensive as racehorse sperm, has quietly introduced a 15-minute minimum wait time for consumer PC and print customers who attempt to phone its call ...

The top frustration was long wait times to speak to an agent ... This makes AI well-suited for speeding up simple customer service inquiries, according to Reggie Scales, head of global operations ...