These AI use cases in government show how public agencies are actively using AI-supported technology to improve the citizen experience.

Cell and gene therapy tout promising results, but manufacturing challenges around personalized treatments require industry ...

How do you know when it's time to consider an ERP system? Here are 10 telltale signs your company is overdue for change.

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

Grant is a business-minded technology enthusiast and product-marketing expert specializing in customer-experience technology. At SAP, his role centers around sales performance management, thought ...

Before joining SAP, Stefan worked as lecturer for geosciences at the University of Heidelberg and as head of energy consulting and customer service at Technische Werke Ludwigshafen AG. In 1997, he ...

Stephanie Thum, CCXP started her career in customer experience in the B2B world, and eventually became one of the U.S. federal government’s first agency-level heads of customer experience. She has ...

Successful reshoring of the U.S. semiconductor industry requires maximizing yields by exploiting manufacturing and business data insights.

With global conflict raging and international tensions running high, the defense industry is under intense pressure. There are several defense and security trends 2025 that organizations need to watch ...

The top sustainability trends in 2025 show how concern for the environment and the planet’s future isn’t limited to consumer buyers. More and more, it’s driving B2B decision making. Recent research ...