In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks' open door policy is getting thrown out the window among changes for the company. The coffee chain announced on Monday it would reverse its seven-year-long open door policy in ...
Starbucks is ending its open-door policy, and will no longer allow use of restrooms or the internet by non-customers.
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...