Philadelphia 911 call center workers represented by District Council 33 will return to work for at least one week after the ...

A Philadelphia judge ordered some 911 dispatchers who are striking with AFSCME D.C.33 back to work on Tuesday because it creates a "clear and present danger to threat to health, safety or welfare of ...

The city said the strike is posing unacceptable threats to public safety as more than 9,000 AFSCME District Council 33 ...

CommsCoach is AI-powered technology designed to give dispatchers real-world experience in a controlled environment in ...

The city looks to reduce 911 response times by merging the police and fire dispatch systems as well as fire and emergency medical call teams.

The Maryland Attorney General’s Office is investigating after they say a man died while in the custody of the Baltimore ...

Jurors called for a mobile communications van for backup in case the 9-1-1 center goes down, Marin County Fire Chief Jason Weber said.

DeKalb County dispatchers are getting an upgrade leaders hope will improve everyone’s safety. Michael Posey, the EMA Director ...

The organization 9-1-1 for Kids held a heroes award ceremony to honor local children and public safety dispatchers this week.

After years of negotiations and a state-led resolution, Spokane Regional Emergency Communications announced Thursday that ...

NiCE (Nasdaq: NICE) today announced the launch of NiCE Inform AI, which provides Emergency Communications Centers (ECCs) with AI-driven transcription and search capabilities. This innovation helps ...

Knox County Emergency Communications District (Knox 911) met Wednesday morning and voted to set $19.74 million for its ...