The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for recruits, using a voice simulator for mock 911 calls.

Henry County 911 dispatchers will be getting some help fielding non-emergency alarm calls with the help of artificial intelligence.

On Tuesday, Champaign County’s METCAD 911 rolled out a new fire dispatch system. It’s been in the works for about two years.

The city of Albany is struggling to fix a critical problem CBS6 has been reporting on for years. A shortage of 911 ...

Drones have become a popular tool for law enforcement agencies across the country in recent years and the technology and ...

When you call 911, you are likely facing one of the worst moments in your life. In that moment, you expect a quick, reliable response because the difference between life and death can come down to ...

The FCC opened an inquiry into how the U.S. can develop PNT systems using RFID airwaves already reserved for the private ...

Hartford splits their calls into 2 categories: Priority A (defined as life or limb in peril request for emergency medical services. These can also be known as hot response calls), and Priority C ...

The Chatham County Emergency 911 Center is reporting improvements in process times, staffing and abandoned calls.

In this edition, Olivia speaks with retiring Lake County dispatcher Carol Koon, who retired from the department after over ...

Cincinnati, Hamilton County, Warren County, West Chester and Northeast Communications have brought their Computer Aided ...

“Our old dispatch and CAD systems could not keep pace with multiple incidents ... and improve our community services in ...