The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

at risk of falling through' Microsoft today announced two software agents that automate certain business functions for ...

Lifetime Products reimagined its business processes by replacing its outdated ERP system with Microsoft Dynamics 365. The project brought Lifetime internal teams and FastTrack for Dynamics 365 experts ...

Using Microsoft Dynamics 365 customizable tools, they were able to quickly build an infrastructure that could create unique processes and drive highly personalized experiences. We know that customers ...

Microsoft's forays into artificial intelligence have placed Copilot and Agents as key drivers of business transformation in ...

Western Computer, a leading provider of Microsoft Dynamics 365 Cloud ERP and Customer Engagement (CE) solutions, is excited ...