Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Peter Cooper of Lexus of Lehigh Valley discusses trends shaping the consumer car buying experience and how dealers can stay ahead.

We’re experimenting with helping customers find products from other brands’ sites when they search in the Amazon Shopping app ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...