The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

CRM software, also known as customer relationship management software, is a solution that assists businesses in handling the customer side of their operations. It can be used to manage and track ...

Today during Enterprise Connect, we announced Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. Through Teams Phone extensibility for Dynamics 365 Contact Center, we aim to deliver ...

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant ...

Ensure that all users undergo proper training on how to add and update information and check for duplicate data within the CRM. Leverage visualization tools. Use interactive charts, graphs ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information ...