Survey shows how AI is transforming ecommerce workflows with meaningful gains in content generation, conversion optimization, ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

The results will, they said, play a role in the Defence Forces “ambition to continue to improve people’s working experience”. “The survey provides a proactive voice mechanism for Defence ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and ...

HIAL airports are located at Inverness, Barra, Benbecula, Campbeltown, Dundee, Islay, Kirkwall, Sumburgh, Stornoway, Tiree ...

Among the most significant commerce and payments trends to watch for in 2025 are the rise of artificial intelligence (AI), embedded finance and payment orchestration.

"few in the public think AI will outperform humans on any of the tasks" the Pew survey explored, including parole decisions, medical diagnoses, hiring decisions, driving, providing customer ...

Despite concerns about store closures and bankruptcies as well as the rise of online giants like Temu and Shein, retailers are still making in-store experiences an investment priority. In fact, 83% of ...

"He is the right person to expand on Alchemer’s robust survey and customer experience (CX) products and guide us forward in the era of AI and rapid development." Most recently, Kandukuri was the CTO ...

Our survey revealed a big difference in customer scores between the brands ... our survey but there were were some differences that could turn your mattress-buying experience from a chore into a ...