Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

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Customer support evaluation is the process of figuring out is whether your customers are better off for interacting with your support team. And if they are, is that impact worth the staffing cost for ...

Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs. Leading the Success & Support team here ...

The Professional Development Center (PDC) is here to assist staff members with learning how to use the required annual performance evaluation forms, as well as the optional performance goal check-in ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...