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Keenan Bank on MSN1d
Recognizing Helpful Customer Service
A person visits stores under the pretense of shopping—first for an iPad for their child, then for protein powder—to observe ...
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.