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These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

President Donald Trump on Tuesday signed a sweeping executive action to overhaul U.S. elections, including requiring ...

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The Nickel City retail landscape once included at least half a dozen music stores. Times changed and those stores are long ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

"But I kept getting stuck in endless automated menus when I tried to reach the airline’s customer service department ... "In the world of travel, that person is a trusted travel agent who ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

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