A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

A Porter delivery in Lucknow became a social media sensation. The agent filmed himself delivering a package within the same ...

and customer self-service capabilities NEW YORK, April 2, 2025 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital ...

Chevy trucks top the charts for customer satisfaction with the service offered by Bow Tie dealerships for the mass-market brand’s pickups, including the Chevy Silverado and Chevy Colorado ...

Watch the "Different Person" clip from the action-packed thriller A Working Man directed by David Ayer and led by the unstoppable Jason Statham. A Working Man Cast: Jason Statham, David Harbour ...