Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

I love sales and more so electronic banking sales. In a fast-changing world, selling e-products is such a great opportunity ...

This hugely raises the importance of customer service teamwork. Agents must work together to thoroughly document calls and ensure customer experience consistency by backing one another and delivering ...

Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions. Algomo is an AI-first customer support platform focused on ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

Officials say the new modernized website is user-friendly and has improved navigation and connects to the agency's new customer service portal. You can visit the new website here. “Our new ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow’s report. Despite rising investments in technology ...