SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...

Respondents described issues with quality of care, billing and customer service at Hudson Valley health care facilities run ...

PAL’s contact center partners in 2024 Philippine Airlines Names ibex Contact Center Partner of the Year Achieved the highest ...