USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Founded in 1999 as Call Center Week, CCW has become a hub for ... and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges ...

USPS Vice President for Customer ... its call center platform to a cloud-based application this summer, which he said will be “the start of our AI journey.” The U.S. Postal Service is looking ...

Additionally, Inspiro earned the Silver Stevie® Award in the “Contact Center or Customer Service Outsourcing Provider of the Year” category, showcasing its state-of-the-art digital transformation ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

For the first time ever, the 74-year-old Troy retiree went online in March on the very day that $2,800 was to hit her bank ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Sei Investments Co. increased its stake in shares of Genpact Limited (NYSE:G – Free Report) by 17.9% during the fourth quarter, according to the company in its most recent disclosure with the SEC. The ...

Looking for a new career or just something part-time for some quick cash? Here are 8 Valley companies hiring NOW! For more ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...