This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Respondents described issues with quality of care, billing and customer service at Hudson Valley health care facilities run ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... to be switching our call center platform to a cloud ...

(PRNewsfoto/CCW: Customer Contact Week) This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Local IT-BPM companies raised concerns last week about ... threat to business process outsourcing (BPO) activities is the growing role of artificial intelligence (AI), which has already automated ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one ...

LITTLE ROCK (KATV) — Mayor Frank Scott is deeming March 11 as 311 Day, meant to acknowledge the exceptional customer service ... The 311 team's call center is open from Monday through Friday ...