The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

The digital-first telco is running all its backend systems on the cloud, enabling it to speed up decision making and enhance customer service ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Cape Town’s booming call centre industry is set for another big boost with the launch of a brand new facility.

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

In turn, TELUS Digital will incorporate Zendesk’s customer relationship management (CRM) and call center as a service (CCaaS ... Are these the culprits slowing down your week? Read now Guide Security ...

We recently published a list of 11 Blue Chip Stocks to Invest in at 52-Week Lows. In this article, we are going to take a look at where United Parcel Service, Inc. (NYSE:UPS) stands against other ...

Trump's staffing cuts and office closures are launching Social Security's customer ... phone service and new ID requirements could lead to an additional 75,000 to 85,000 visitors a week at local ...

Customer service can make or break a business ... Alongside automation, consider the different ways you can carry out call center quality assurance. Sit down one-on-one with agents and identify ...

We recently published a list of Energy Stocks that are Losing This Week. In this article, we are going to take a look at where Natural Gas Services Group, Inc. (NYSE:NGS) stands against other ...