Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit ...

Client portal software. Housing documents ... Find the features you need to offer a variety of customer support options in Dynamics 365 Customer Service. Take your customer service experiences further ...

The NYPD leader has spent her career quietly fixing intractable problems — what happens when the biggest one is the mayor?

Atlas by ClearPeople—Atlas is an all-in-one platform for Microsoft 365 that ensures quick access to accurate ... personalizing content discovery across multiple touchpoints. Grid Dynamics—As a global ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

After a detailed analysis of Microsoft, the following trends become apparent: The stock's Price to Earnings ratio of 31.32 is lower than the industry average by 0.4x, suggesting potential value in ...

Copilot in OneDrive is only available through the OneDrive website. It’s available to users with a work or school account, ...

The post contains more than 140 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the ...