Officials said it used to be a multipurpose room, and now staff members can use the space to relax during their breaks and ...

While dispatchers are not physically on the frontlines of emergencies, they are behind the scenes playing a crucial role in ...

The second week of April is public safety telecommunicators week, to recognize emergency dispatchers and their contributions ...

Telecommunications officers in Westmoreland County field over 1,000 calls daily and dispatch crews across over 1,000 square ...

As the state takes steps to formally recognize 911 dispatchers as first responders, Armstrong County’s dispatchers were ...

Dozens of people who work as dispatchers in the city’s Joint Traffic Management Center receive upwards of 2,700 calls a day.

During National Public Safety Telecommunicators Week, it takes just moments inside Salt Lake City's 911 Dispatch Center to see how hard these public safety employees work.

Chicago’s 911 dispatchers and call takers were honored Thursday for their dedication, including Debra White, who is retiring after 40 years of service.