Sometimes you just have to get off the phone, and it can be tough to do that without it feeling uncomfortable.

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Onosys, a leading enterprise platform for restaurant digital ordering, has partnered with Beggars Pizza, a family-owned Italian restaurant chain celebrated for laying it on thick, to elevate its guest ...

Clocks, elevators and cubicles become dystopian signifiers in the television show, which invokes and inverts workplace cinema ...

Thomas Mackenbrock, CEO-designate of BPO giant Teleperformance, tells Verdict how AI is creating new CX roles, from ...

Coloradans will soon have legal access to psychedelic-assisted therapy with the first licensed psilocybin businesses expected ...

A raid on a fake Chinese call center in Islamabad led to locals looting laptops and gadgets. The Federal Investigation Agency ...

How is it possible that our most elite orchestra, as its former director Ivan Tasovac used to call the Belgrade Philharmonic, which celebrated its centenary last season, is now on strike for the third ...

The odds of a recession in the US may be creeping higher — but those rising risks do not mean a deep economic downturn is a foregone conclusion.

You should still fill out the FAFSA if you need help paying for college, but experts warn there could be delays.

A chaotic restructuring order threatens to degrade services for veterans of wars in Vietnam, Iraq and Afghanistan.

When 11-month-old Octavia and 3-year-old Matthew wake up between 7 a.m. and 8 a.m., Horton feeds them breakfast and prepares for her morning meeting. Hopefully Octavia is back to sleep by then, Horton ...