Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial met ...

For example, if a customer had a negative experience, will they: Give the company another chance? Resort to social media to be heard? Leave forever, despite giving an acceptable NPS score? Take legal ...

MODUS X, an IT company that emerged in late 2022 after separating from the DTEK energy holding, now holds at least a 25% ...

Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and ...

OPINION: Carrier preferences for OOH delivery in Poland – what lessons can be learned? - read more about this with Parcel and ...

Here are four strategies for embracing a customer-centric approach to growth in order to balance acquisition with retention.

Compared to usual care, telemedicine had no significant effect on neuropsychiatric symptoms in dementia patients in long-term care facilities.

Q4 2024 Earnings Call Transcript March 3, 2025 Fortrea Holdings Inc. misses on earnings expectations. Reported EPS is $0.18 ...

SATO Corporation, Press release 19 March 2025 at 11:30 am SATO has been ranked third on the Finland’s Best Workplaces list, published today by Great Place To Work Finland. This marks the third ...