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The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.