Some would say the low-cost carrier is still reeling from its high-profile incident, which displaced thousands of passengers and crew members.

Last month, Southwest ... to customer feedback. Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – Southwest Airlines ...

The same day that Southwest Airlines' new policy ends the Dallas carrier's practice of providing two free checked bags, ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved ... Bob Jordan sucks," an angry customer unloaded on Southwest's X comment thread. Jordan is Southwest's CEO. The ...