If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer ...

Southwest Airlines has been the subject of many negative headlines over the past few weeks after ending its longstanding ...

Twenty-four hours before take-off, I would be hunched over my phone. With my fingers crossed, I’d hit the check-in button and ...

Southwest Airlines boosts competitiveness with product changes, red-eye flights, & increased fees. Click here to find out why ...

Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could ...

Delta's latest promotion is geared specifically toward a group of Southwest loyalists. Ahead of the busy summer travel season ...

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that nearly mirrors its not-so-happy competitors, The Street is reporting. Once the ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

Frontier Airlines offered a free checked bags deal, but there's a big limit to the promotion. The deadline for booking the ...

It is rare for a company to alienate an entire customer base, but Southwest Airlines managed to do it in one foul swoop.” ...

The airline aims to modernize its fleet and enhance customer experience through updated seating arrangements and improved ...