As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

Retirees and disabled people are facing chronic website outages and other access problems as they attempt to log in to their ...

Recently departed tax agency leaders detail how workforce reductions could undercut modernization and the use of AI.

Peloton's women leaders steer the brand forward as it braces for a comeback, overcoming years of instability within a challenging economic climate. Will they succeed?

The shift amounts to a wholesale retreat by Musk’s team and the Social Security leadership in their bid to dramatically curtail telephone access to services.