As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

The Social Security Administration — already reeling from plunging customer service following a rapid downsizing under the ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

False claims of massive fraud, deep cuts to front-line staff and technical experts, new restrictions on service options, and ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

US envoy Steve Witkoff will arrive in the Middle East next week and meet in Abu Dhabi with Minister of Strateg ...

The White House seems intent on making this vital program unusable, which is an affront to Iowans, writes the Register's editorial board.

Which isn’t to say Red Bull haven’t struck gold in the past. Verstappen and Sebastian Vettel, with four titles apiece, are ...