AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Fraser Bicycle announces it will be closing. Longtime owner Paul Rogers says store may be open for about next 60 days for ...

The traditional five day work week has been the standard for over a century, but recent shifts in the workplace culture and ...

The latest top five opportunities on Motorsport Jobs for this week have just landed. To find your perfect job in motorsport ...

Despite short notice, staffing challenges, and technical glitches, Husted is leveraging his legislative experience to ...

Tidal Wave proudly serves customers at 288 express wash locations across the United States, with twenty-two locations operating in Florida. In the coming months, the company will open brand-new ...

South Tyneside headquartered eQuality Solutions Group (eQS) is celebrating the success of its immersive apprenticeship programme, which ensures apprentices don’t just learn – they thrive, with the aim ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Mark Rowlands is safety and compliance manager at Legal & General Affordable Homes. He talks us through his week.

customer service teams must have the training, data, and AI-powered technology needed to deliver seamless, proactive, and personalized experiences. When you empower your CX team to succeed ...