Captain Brad Pici of CCPD's Metrocom Division called the new class of telecommunicators a "total win" for the department, which has been short on 911 dispatchers for quite some time.

Paula Lacey is a dispatcher at MetroSafe, and after 27 years on the job, she's ready to hang up her headset. Lacey works ...

JACKSONVILLE, N.C. (WITN) - National Public Safety Telecommunicators Week shows appreciation towards people like 911 dispatchers. Answering calls daily as a 911 dispatcher can feel heavy during ...