Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...

AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make ...