The Sterling Heights Police Department has become one of the first agencies in the area to implement a special needs registry, providing emergency crews with critical information.

National Public Safety Telecommunicators Week (NPSTW) is recognized on April 13 to April 19 each year, writes Leland Pinder ...

Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally intense, and critically important. Dispatchers lean on one another for ...