Even before a police, fire or rescue squad heads out to intervene in a crisis, the very first responder is the person who ...

National Public Safety Telecommunicators Week (NPSTW) is recognized on April 13 to April 19 each year, writes Leland Pinder ...

Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally ...