The two governments have long sought, but still don’t have, a formal contract laying out the financial obligations of the county for 911 dispatch services. 911 services will continue to operate ...

Jefferson County 911 Dispatch Chief Travis Williams is retiring after 24 years of service with the agency, having started as a dispatcher and worked his way up the ranks to the top job. While Williams ...

When Jonathan DuBois, a 911 dispatcher from Tuftonboro, New Hampshire, picked up an overnight shift, he had no idea it would lead to a connection that would touch hearts nationwide. This incredible ...

When an emergency call via 911 arrives at a dispatch center, speed and accuracy are vital, but the extreme stress and sense of urgency can make it easy to forget key information. That’s where AI ...