The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a ...

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service delivery. With 44 percent of organizations planning to increase their AI ...

Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...