Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As WANE 15 brings coverage of the storm hitting Fort Wayne and the surrounding parts of northeast Indiana, the Fort Wayne ...

Central has implemented Clearspeed's technology across some of its motor claims processes. The implementation aligns with 1st Central's customer-centric approach to claims handling, which prioritizes ...

Among the harmful proposals from Republican lawmakers so far is an emerging push to require states to pay a portion of SNAP food benefit costs for the first time to help pay for ... or they could ...

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With the addition of Ryzyliant's state-of-the-art call handling and mapping technology ... with the right data, at the right time," said Eric Hartman, Executive Vice President at INdigital.

Tens of thousands of Missourians lost benefits due to delays at the agency, which handles applications for food stamps and other public assistance.

We will have a quick cool down, but still stay above average. The spring-like weather will continue into the rest of the week before we watch our next system move in next weekend. Rain and snow ...

Furthering their low center of gravity design ethos, Whyte Bikes has just announced the new Kado eMTB lineup. Calling it their most capable and affordable eMTB yet, the Kado is a full-powered, 150mm ...

A recent poll reveals growing discontent among Americans over Donald Trump’s handling of the Ukraine war, with many expressing strong disapproval of his actions Following the tense encounter ...

Through this collaboration, du and Microsoft will work together on the AI Call Center Transformation ... rates, reduce Average Handling Time (AHT), and enhance overall customer satisfaction.

These systems can reduce call handling times by 15-20% and minimise the need for repetition ... The technology behind real-time accent modification is sophisticated. AI models first use automatic ...