How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds of ...

The computer systems of 23andMe have been struggling to cope with the sheer volume of customers racing to delete their data, after the DNA-testing company announced that it was filing for bankruptcy ...

"Unshittification" is not always the result of "innovation"—sometimes it's just about treating people decently. Responding to ...

To protect herself, Ms Landriscina said she tried multiple times to log into her 23andMe account ... reply to subsequent emails detailing the customer complaints the BBC learned about.

Threat actors have claimed a cyber attack on an Australian fire protection service firm, listing the company on its dark web ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Disgruntled customers have bombarded the affordable fashion brand with requests for answers to an array of complaints, with many alleging that their efforts to contact customer service have failed.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Temu is being accused of acting in bad faith in dealing with customer complaints, according to court documents filed last week. The class action complaint is being brought by thousands of Temu ...

However, there are times when products or services fall short of customer expectations. As a consumer, you can file a complaint to express your dissatisfaction and seek resolution. The Consumer ...

Noida restaurant owner arrested for serving non-vegetarian biryani to vegetarian customer, viral video leads to police action.