CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

Demands for consumer feedback using impersonal, time-eating, poorly designed questionnaires have gone from bad to out of ...

is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest survey-data companies. In the past year, the firm has analyzed 1.6 billion survey responses. That's a 4% ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Respondents say the factors that contribute most to a positive customer service experience are helpful service agents ... About the research: The report was based on data from a survey of 5,053 people ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer ...