Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

It’s not just new features — it’s a redefinition. Medallia hits Vegas wanting to change the CX insights game. LAS VEGAS — The first step to admitting we’re not great at customer ...

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

co-founder of a customer experience management platform called Opinator. He says a deluge of impersonal, time-eating, poorly designed surveys means that he meets potential clients with customer ...

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

co-founder of a customer experience management platform called Opinator. He says a deluge of impersonal, time-eating, poorly designed surveys means that he meets potential clients with customer ...

HIAL airports are located at Inverness, Barra, Benbecula, Campbeltown, Dundee, Islay, Kirkwall, Sumburgh, Stornoway, Tiree ...

QR codes allow brands to create meaningful customer connections in new ways. They have the potential to transform passive ...

Please take some time to rate your column-reading experience. Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking me about ...