Loyal customers may love what you do, but their loyalty can vanish with a single misstep. Sticky customers are harder to lose. Here's why.

Mother's Day is a chance to connect with two customers at once – the child and the parent; the gift buyer and the recipient.

As April marks International Customer Loyalty Month, Luton Point is celebrating the unwavering support of its loyal shoppers ...

Loyalty is the result of smart brand design, and great brands are engineered, not just loved.Source: © 123rf 123rf Melanie ...