Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Cape Town’s booming call centre industry is set for another big boost with the launch of a brand new facility.

MANILA, Philippines — Singapore-based business process outsourcing ... whose offerings include customer experience solutions, sales and digital marketing services as well as content moderation ...

Concerns in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a ...