It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving ...

I head to San Diego for MCT Exchange 2025, and my email has been heating up. “Rob, are you hearing about a big jump in lock ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

A customer service person pretending to work in his office called me a week after I actually moved ... people at Trieagle were in an overseas call center, their English was poor, their system ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

service excellence and meaningful engagement with the customers. The Customer Appreciation Week is just one of the many ways the bank seeks to give back, ensuring that every interaction is focused ...

CoreWeave is heading toward a much-anticipated initial public offering as soon as next week, which will give investors another way to play the boom in artificial intelligence. The company develops ...

Join us in celebrating Women at Imperial Week from 10 to 14 March 2025. The events shown below are organised and run by the People and Organisational Development team. To book places, go to ‘My ...