This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Respondents described issues with quality of care, billing and customer service at Hudson Valley health care facilities run ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

"We are thrilled to bring back our customer appreciation event with even more deals and discounts to express thanks to our customers for giving Kroger a seat at their table." During the one-week ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... to be switching our call center platform to a cloud ...

(PRNewsfoto/CCW: Customer Contact Week) This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...