What are your job title and areas of responsibility? SWEAZY: Dispatch Supervisor, Assistant TAC Officer, LASO Officer ND: How ...

The city of Albany is struggling to fix a critical problem CBS6 has been reporting on for years. A shortage of 911 ...

After about three minutes into Johnson’s 911 call, you can hear the dispatcher talking to others around her and appearing to ...

Shannon White found her passion for emergency telecommunications while serving as a 911 dispatcher in Chesterfield. “We are ...

She instructs them on how to properly file paperwork, answer phone calls, work on a police radio and dispatch emergency services and first responders to scenes. Although she has been working as a ...

Multiple residents, including a South Bend Tribune journalist, reported difficulties reaching 911 dispatchers, with calls either ringing continuously or going silent. The issues with 911 calls ...

Drones are quickly taking on more roles in law enforcement, disaster management and other tasks. Their latest role is ...

From 4 to 6 p.m. Sunday, the dispatch center received 2,886 incoming calls to the 911 and administrative lines, said Nick Brovold, deputy director of operation at the St. Joseph County 911 Center ...

Thanks to new dispatch efficiencies, Nampa first responders have cut their response times by 90 seconds. These precious seconds can make a life-or-death difference during emergencies.