Today during Enterprise Connect, we announced Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. Through Teams Phone extensibility for Dynamics 365 Contact Center, we aim to deliver ...

Gather requirements and translate business needs into actionable analytics solutions. Assist in training staff on the use of analytics tools and dashboards. KPI Definition and Development: Assist in ...

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant ...

With over 100+ KPIs at the country level, this report provides a comprehensive understanding of gift card market dynamics. It offers a comprehensive analysis of market dynamics in the gift card ...